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Notes History
Notes from Customer
Friday, April 6, 2007 12:14:06 PM PDT
No, sorry. I'm sure you're beginning to find this tiresome. Me too. No, I don't want to buy Captivate 1. I already have. If it's no
longer available then I do have the answer to one of my questions, that I can't download it anymore. Thanks. The other question rema
ins open. Is there non-profit pricing for an upgrade from Captivate 1 to Captivate 2. Thanks.

Notes to Customer
Friday, April 6, 2007 11:47:38 AM PDT
Hello Amy,

Thank you for contacting Adobe Customer Service.

For your records, your customer ID number is 103929980. The customer ID
number is the easiest way for us to access your account in our database.
In the future, please reference this number when you contact Adobe.

I understand that you want to buy Captivate 1 for your non-profit
organization.

Amy, Captivate 1 is no longer available and supported by Adobe.

We apologize for the inconvenience this may cause.

For more information on Adobe® products or services please visit us at:
http://www.adobe.com or contact Adobe customer services at 1 (800)
833-6687. Customer Service Representatives are available 6:00am-8:00pm
PT, 7 days a week.

Best Regards,

Joe M.
Adobe Customer Service

Notes from Customer
Tuesday, April 3, 2007 6:28:20 PM PDT
Just wanted to make sure we're talking about the same product. I'm talking about Captivate. You said Contribute.

Also to clarify, what do you mean exactly by "at times" when you say "We do have offers, at times, for non-profit organizations that
are registered as such. If you have further questions regarding this issue, please call our sales team, or reply to this case."

Does the non-profit pricing come and go by season?

Notes to Customer
Tuesday, April 3, 2007 3:53:54 PM PDT
Hello Amy,

Thank you for contacting Adobe Customer Service.

Unfortunately, we no longer support Contribute version 1.0. You may
consider our sales team at the number below (option 3) for upgrade
options. We do have offers, at times, for non-profit organizations that
are registered as such. If you have further questions regarding this
issue, please call our sales team, or reply to this case.

Best Regards,

Jessica S.
Adobe Customer Service

Notes from Customer
Thursday, March 22, 2007 12:58:43 PM PDT
Sorry, but I don't think you answered my question? May I have this kicked up to a supervisor please?

Notes to Customer
Thursday, March 22, 2007 12:44:21 PM PDT
Hello Amy,

Thank you for contacting Adobe Customer Service.

Please contact Customer Service at Sales (800) 833-6687 for further
assistance on upgradation purpose.

Please have your case number available when you call. The case number is
listed in the subject box of your list of cases when you sign in to the
Support Portal, and also in the email notifications of updates to your
case.

For additional information about Adobe product purchasing options,
registration, trials, upgrades, licensing, and other services, please
visit our Customer Service Center at:
http://www.adobe.com/support/service/

Please feel free to contact us again if you need further assistance.

Best regards,

Shaun Z.
Adobe Customer Service

Notes from Customer
Tuesday, March 20, 2007 8:23:19 AM PDT
Maybe this request got shuffled to the bottom of somebody's pile? I was wondering about a download link to the old version until I c
an make my case to upgrade. Thanks.

Notes from Customer
Monday, March 12, 2007 7:03:57 AM PDT
I'd love to be able to upgrade, but our supplier tells us there is no non-profit upgrade pricing, so I'm going to have to talk my bo
ss into popping for the $219. Sad, I know, but that's how it works at nonprofits. In the meantime, would you mind giving me the link
for the old version? Thanks.

Notes to Customer
Friday, March 9, 2007 5:54:24 PM PST
Hello Amy,

I understand you need to download Captivate 1. We have some older
versions of products available for download; however this product is no
longer available.

You might want to consider purchasing the upgrade to Captivate 2. Please
view the following URL for more information:

https://store1.adobe.com/cfusion/store/index.cfm?store=OLS-US
<(>&<)>view=ols_prod<(>&<)>category=/Applications/Captivate<(>&<)>distributionMethod=FULL<(>&<)>nr=0

If you have any additional questions about this upgrade, please contact
an Adobe Product Specialist at 1 (800) 833-6687.

Best regards,

WenDee R
Adobe Customer Service

Notes from Customer
Tuesday, March 6, 2007 11:28:18 AM PST
Is there a place where I can download Captivate 1? I'm a registered user of it.